Configuring the Worklist Manager External System

The Worklist Manager is a web-based interface that allows you to view, assign, escalate, and execute the tasks generated from user activities. The functions that can be performed in the Worklist Manager are based on user hierarchy. BPM supports the definition of organization hierarchies and user roles for task assignment. Tasks can be escalated and delegated by users from custom worklists and activity processing windows. The Worklist Manager requires an LDAP directory to define users, their roles, and their hierarchy.