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Sun Developer Expert Assistance |
Sun Software Service Plans for Developer Tools |
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Buy Now! |
Buy Now! Sun Software Service Plans for Netbeans
Buy Now! Sun Software Service Plans for Studio 12 Update 1 |
| Who is it for? |
Individual developers looking for code-level support |
Individual developers and smaller businesses looking for production support |
| Products Supported |
- GlassFish/Sun Application Server
- GlassFish Tools Bundle for Eclipse
- Java EE SDK
- Java ME
- Java SE 1.4, 5.0, 6
- NetBeans
- Project Darkstar
- Solaris 10
- Sun Studio 10, 11, 12 and 12 Update 1
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- NetBeans 5.5.1, 6.1, 6.5 Platform
- Sun Studio 10, 11, 12 and 12 Update 1
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| Service Level |
Single Incident |
Annual Single Product |
Annual Multi-Product* |
Standard |
Premium |
| List Price (USD) |
- $49 per incident
- $549 one-year unlimited support for ONE supported product or technology
- $1949 one-year unlimited support
for ALL supported products and
technologies in portfolio
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1 year:
$1,015 |
1 year:
$1,218 |
| Features |
- How-to help
- Code support, sanity checks
- Programming best practices
- Subscription based
- Online support center access for annual subscriptions
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- Unlimited phone product support
- Scheduled updates and patches
- Product defect escalation
- Online support center access
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| Pricing Unit, Terms, and Conditions |
- Single incident or annual subscription
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- Per developer
- Annual
- Per product
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- Per developer
- Annual
- Per product
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| Global Online Purchase Availability |
Yes |
Yes |
Yes |
| Sun Partner Reseller Availability |
No |
Yes |
Yes |
| Service Coverage |
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| Support Delivery Method |
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| Localization Availability |
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- Varies depending on
product and region
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- Varies depending on
product and region
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* Multi-product subscription does not include support for GlassFish Tools Bundle for Eclipse
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