Sun Developer Expert Assistance

Don't struggle by yourself or wait for others. Get fast help from the Sun Developer Expert Assistance program. We can provide such help as sanity checks, workarounds, best practice guidance. Sun Developer Expert Assistance provides online, incident-based help for the products and technologies listed below. Our engineers will respond to you within 24 hours, either with an answer or a commitment to track down the information.

For more information on Sun Developer Expert Assistance, see the FAQ.

Solaris 10 New NetBeans 5.0 J2SE 1.4.2, 5.0 Java Studio Creator 2 Java EE SDK 5.0 (Sun AS 9) Java Studio Enterprise 7/8 Sun Studio 10/11 for Solaris

Tech Day Attendees- Special Expert Assistance Introductory Offer
Use the promotion code provided to you at the Tech Day event and communications when you submit service request online.

For more information about the data collection and use practices, please refer to the Privacy Statement.

What if I need to escalate a Java runtime issue?
Sun Developer Expert Assistance is intended for programming questions only. Customers can file bugs at: http://bugs.sun.com. For more information on our enterprise, mission-critical deployment Java support, visit the Java Multi Platfom Program website. Java Multi Platform Program offers Java runtime escalations.

What if I have follow-on questions to my original query?
Your original query is assigned a case number. The case is not closed until you are satisfied. As follow ups to your question, you will have the opportunity to exchange further information and data with Sun until the case is satisfactorily closed.

Where can I report product defects?
This program is intended for quick answers to programming questions and related product features. For reporting product defects, use the online process at http://bugs.sun.com instead.

What kind of architectural help can I get?
While we can provide general sanity checks, the architectural design of a large project is beyond the scope of this program. For such questions, we recommend that you work with our Professional Services group.